Our most commonly asked questions and answers are found below.
1. What payment methods do you accept?
Credit Cards are accepted:
We accept Visa, Mastercard, Discover, and American Express.
Credit cards are processed by PayPal but no account is required to complete
your transaction.
PayPal is accepted. You can use your PayPal account
to make payment
We DO NOT currently accept checks of any kind.
A PayPal account IS NOT required to shop with us. You may choose NOT to
sign up for a PayPal account & use your credit/debit card or use a
credit/debit card that IS NOT listed in your payPal account instead;
however, YOU MUST provide a shipping address when checking out with
PayPal because again, we only ship to the address listed in PayPal.
2. Do I have to pay sales tax on my order?
If you are ordering from within the state of North Carolina sales tax will be added to
your order.
3. Can I order by mail?
We currently do not offer order by mail services. All orders
must be made online by credit card or with a PayPal account.
4. How long does it take to receive my order once it has
been shipped?
Orders will arrive within 7 days, depending on the shipping method selected.
Tracking information will be provided when it is available so that you can
follow the progress of the delivery to your location. Faster shipping methods
are available at additional cost.
5. Can I pick up my order from your location?
If you are located in Raleigh, North Carolina and surrounding areas you can meet a representative to pick your order up. Please call to set up time and location.
6. Can I have an order sent to a country outside of the United States?
We ship to the United
States only. Sorry, but we are not able to
ship to any other countries at this time.
7.
Do you always have all of your items in stock?
All items that are in stock are shipped within 2-3 business days. All items that are not currently held in our
stock, will be shipped within approximately 14 days. Please check availability to see when it will be shipped out.
8.Do I have to set up an account with the Yours
Truly Couture in order to buy something?
No. It is our belief that you should not be required to fill
out a membership form to buy something. We do not gather information about our
customers to sell or to compromise their privacy. We believe that if you want
to buy something, you should have the freedom to do so without being required
to fill out a membership form.
9.Do you accept phone orders?
No, we are unable to accept orders over the phone.
10.What is your turnaround rate?
Although we will make every effort to deliver your order expeditiously, please
note that our turnaround rate is normally 2 -3 business days before an order
will be shipped.
11.What shipping method(s) do you use?
We utilize the following carriers: USPS.
Every package we send has a delivery confirmation number. This is our proof of
delivery.
If you have any questions that have not been addressed above, feel free to
contact us. During normal business hours, you will receive a response within
24-48 business hours.
