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RETURN/ EXCHANGE POLICY
1. Return Policy
2. Return Instructions
3. Exchanges
4. Merchandise Credits
5. Shipping Returned Items
6. Return of Clearance Items
7. Wrong Item Shipped
Yours Truly Couture recognize that purchasing fashion items online is a different experience than seeing the item at a store. That is why we maintain a very open-minded return policy. Our #1 goal is for you to be completely happy and satisfied with your purchase. We offer a reasonable, no hassle policy on all returns and exchanges. If you are not completely satisfied with your purchase, simply return the item in its original condition, unused and unworn (including all original packaging and tags) within 7 days for a store credit, less shipping costs.
RETURN POLICY
- Returns of all UNWORN items are accepted up to 7 days from receipt - excluding any sale, jewelry, and handbags items.
- Customers may choose to exchange or receive a merchandise credit for all valid returns.
- After 7 days, all purchases are considered final sale and are not eligible for return.
- Please try your shoes on a carpeted surface before wearing them in the event you wish to return them. We only sell new shoes and shoes that show signs of wear may not be returned for any reason.
- Yours Truly Couture will inspect all returned items for wear and tear prior to issuing a credit or exchange. If your returned item does not pass inspection, it will be deemed ineligible and will be returned back to you. A $7 charge will be assessed for reshipping your item.
- Shoe returns must be in their original shoe box and carefully packed in a secured shipping box. Note that a $10 restocking fee will be charged for shoes where the original shoe box is damaged, defaced, or missing.
- Yours Truly Couture warranties against manufacturer’s defects on all unworn shoes.
- All Sale, Jewelry and Handbags merchandise may not be returned or exchanged. All sales, jewelry and handbags are FINAL SALES.
- Merchandise credits are valid for 90 days from the issue date.
- Items purchased with Yours Truly Couture e-Gift Card are eligible for an exchange or merchandise credit for the value of the order before shipping.
- Shipping costs will not be reimbursed, however if your return is the result of an error by Yours Truly Couture, your refund may include a shipping refund.
- Yours Truly Couture is not responsible for packages lost or damaged in transit. Please be sure to track and insure all returned packages.
- North Carolina residents returning items for refund or merchandise credit will receive paid sales tax included with refund.
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RETURN INSTRUCTIONS
1. To request an exchange, or merchandise credit, follow these instructions:
2. Request a RA (Return Authorization number) by emailing: cutomerservice@yourstrulycouture.com
3. Pack up your return item and seal it securely. Please be sure to pack your item(s) as carefully as they were originally packaged. All items are subject to inspection before a refund or exchange will be issued. Returned items should not show signs of wear and should include all boxes and packaging. Please note - a $7 restocking fee will be deducted from all returns with missing, damaged, or defaced shoe boxes.
4. Include a copy of the original receipt and the completed RA form. Include the original receipt notating the reason for return on the back.
5. Send it back to us. We do not accept COD deliveries.
6. Send your package via a prepaid, insured, traceable method to the following address:
Yours Truly Couture
PO Box 58141
Raleigh, NC 27658-8141
Yours Truly Couture is not responsible for lost or damaged returned packages.
7.We process your exchange, or merchandise credit. Once your return is received, it will be inspected for wear prior to your request being processed. Once approved, your exchange or merchandise credit will be issued. An email notification will be sent to you detailing the completion of your request. Returns are usually processed within 5-10 business days.
PLEASE NOTE: If your returned item does not pass inspection, it will be deemed ineligible for refund or exchange and we will gladly return it back to you. A $7 charge will be assessed for reshipping your item.
EXCHANGES
Picked the wrong color, size, or style? Have no fear, Yours Truly Couture offers a hassle-free exchange process for all regular priced merchandise. To process your exchange, simply follow the process to exchange an item using our Return Instructions within 7 days from your order date. Select the “Exchange” option on the Return/Exchange Request Form and complete the form entering in the new item(s) you would like to receive. Once received back to our warehouse, the item(s) will be inspected for use, wear and tear and providing the item has been deemed in its original condition, we will gladly process your exchange for the item(s) specified. If for some reason, the item requested is not in inventory, we will issue you a merchandise credit towards a future purchase redeemable for up to 1 year from the issue date. A $7 shipping fee will be charged to ship the exchanged item. Once processed, you will receive an automated email Exchange Receipt including a summary of the new transaction and the shipping details of the exchanged items. Please allow up to 7-10 business days for your exchange request to be processed and shipped.
MERCHANDISE CREDITS
Not sure about the style you’re looking for? No worries. Yours Truly Couture can issue you a merchandise credit to be used at a later date. Merchandise credits are redeemable for up to 90 days and may be used to purchase merchandise on our website or in our store. Follow our Return Instructions to process a return. Send back your item unworn and in its original condition and we will process your merchandise credit for the purchase amount minus the original shipping and handling charged. Once processed, you will receive an automated email Return Receipt including a summary of the item(s) returned, and the details of your merchandise credit endorsed to a new Yours Truly e-Gift Card. Please allow up to 7-10 business days for processing.
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SHIPPING RETURNED ITEMS
Most of Yours Truly Couture come with at least 2 boxes - an outer Shipping Box (affixed with a mailing label), and an inner Merchandise Box (Ex. a shoe box) that contains your neatly packaged item. The Merchandise Box must be returned in its original condition and is not suitable for shipping on its own. Please be sure to pack the merchandise box inside of a secured shipping box for the return.
Send all returns to:
Yours Truly Couture
PO Box 58141
Raleigh, NC 27658
We recommend that you retain a tracking number to confirm delivery for your records. Please be advised that buyers are responsible for return shipping and handling. We suggest that you securely pack, insure and secure transit tracking for all returns to prevent lost packages. Yours Truly Couture is not responsible for lost or damaged returned packages.
RETURN OF CLEARANCE/SALE ITEMS
Fashion is ALWAYS changing and with that in mind, our inventory changes rapidly. In order to keep you in the newest & hottest trends, we have an all sales final policy on sale items. Sale Items may not be returned or exchanged.
WRONG ITEM SHIPPED
If the item you received is not what you originally ordered, please contact us immediately. Send back the item(s) using the Return/Exchange Request Form, and upon receipt of the return, we will either reship the correct order OR issue you a refund per your request.
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