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RETURN/ EXCHANGE POLICY
1. Return Policy
2. Return Instructions
3. Exchanges
4. Wrong Item Shipped
RETURN POLICY
- All sales are FINAL on jewelry.
- Yours Truly Couture is not responsible for packages lost or damaged in transit. Please be sure to track and insure all returned packages.
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RETURN INSTRUCTIONS
If an item was sent to you incorrectly please do the following:
1. To request an exchange, or merchandise credit, follow these instructions:
2. Request a RA (Return Authorization number) by emailing: cutomerservice@yourstrulycouture.com
3. Pack up your return item and seal it securely. Please be sure to pack your item(s) as carefully as they were originally packaged. All items are subject to inspection before a refund or exchange will be issued.
4. Include a copy of the original receipt and the completed RA form. Include the original receipt notating the reason for return on the back.
5. Send it back to us. We do not accept COD deliveries.
6. Send your package via a prepaid, insured, traceable method to the following address:
Yours Truly Couture
PO Box 58141
Raleigh, NC 27658-8141
Yours Truly Couture is not responsible for lost or damaged returned packages.
7.We process your exchange, or merchandise credit. Once your return is received, it will be inspected for wear prior to your request being processed. Once approved, your exchange or merchandise credit will be issued. An email notification will be sent to you detailing the completion of your request. Returns are usually processed within 5-10 business days.
PLEASE NOTE: If your returned item does not pass inspection, it will be deemed ineligible for refund or exchange and we will gladly return it back to you. A $7 charge will be assessed for reshipping your item.
EXCHANGES
All sales are FINAL
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SHIPPING RETURNED ITEMS
Send all returns to:
Yours Truly Couture
PO Box 58141
Raleigh, NC 27658
We recommend that you retain a tracking number to confirm delivery for your records. Please be advised that buyers are responsible for return shipping and handling. We suggest that you securely pack, insure and secure transit tracking for all returns to prevent lost packages. Yours Truly Couture is not responsible for lost or damaged returned packages.
WRONG ITEM SHIPPED
If the item you received is not what you originally ordered, please contact us immediately. Send back the item(s) using the Return/Exchange Request Form, and upon receipt of the return, we will either reship the correct order OR issue you a refund per your request.
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