Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Yours Truly Enterprise Services, LLC. The collective work includes works that are licensed to Yours Truly Enterprise Services, LLC. Copyright 2003, Yours Truly Enterprise Services, LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Yours Truly Enterprise Services, LLC or purchasing Yours Truly Enterprise Services, LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Yours Truly Enterprise Services, LLC or to purchase Yours Truly Enterprise Services, LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Yours Truly Enterprise Services, LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Yours Truly Enterprise Services, LLC used in the site are trademarks or registered trademarks of Yours Truly Enterprise Services, LLC
Yours Truly Couture recognize that purchasing fashion items
online is a different experience than seeing the item at a store. That is why
we maintain a very open-minded return policy. Our #1 goal is for you to be
completely happy and satisfied with your purchase. We offer a
reasonable, no hassle policy on all returns and exchanges. If you are not
completely satisfied with your purchase, simply return the item in its original
condition, unused and unworn (including all original packaging and tags) within
14 days for a store credit, less shipping costs.
- Returns of all UNWORN items
are accepted up to 14 days from receipt - excluding any sale, jewelry, and
- Customers may choose to
exchange or receive a merchandise credit for all valid returns.
- After 14 days, all purchases
are considered final sale and are not eligible for return.
- Please try your shoes on a
carpeted surface before wearing them in the event you wish to return them.
We only sell new shoes and shoes that show signs of wear may not be
returned for any reason.
- Yours Truly Couture will
inspect all returned items for wear and tear prior to issuing a credit or
exchange. If your returned item does not pass inspection, it will be
deemed ineligible and will be returned back to you. A $7 charge will be
assessed for reshipping your item.
- Shoe returns must be in their
original shoe box and carefully packed in a secured shipping box. Note
that a $10 restocking fee will be charged for shoes where the original
shoe box is damaged, defaced, or missing.
- Yours Truly Couture
warranties against manufacturer’s defects on all unworn shoes.
- All Sale, Jewelry and
Handbags merchandise may not be returned or exchanged. All sales, jewelry
and handbags are FINAL SALES.
- Merchandise credits are valid
for 90 days from the issue date.
- Items purchased with Yours
Truly Couture e-Gift Card are eligible for an exchange or merchandise
credit for the value of the order before shipping.
- Shipping costs will not be
reimbursed, however if your return is the result of an error by Yours
Truly Couture, your refund may include a shipping refund.
- Yours Truly Couture is not
responsible for packages lost or damaged in transit. Please be sure to track
and insure all returned packages.
- North Carolina residents
returning items for refund or merchandise credit will receive paid sales
tax included with refund.
1. To request an exchange, or merchandise credit, follow these instructions:
2. Request a RA (Return Authorization number) by emailing: firstname.lastname@example.org
3. Pack up your return item and seal it securely. Please be sure to pack your
item(s) as carefully as they were originally packaged. All items are subject to
inspection before a refund or exchange will be issued. Returned items should
not show signs of wear and should include all boxes and packaging. Please note
- a $7 restocking fee will be deducted from all returns with missing, damaged,
or defaced shoe boxes.
4. Include a copy of the original receipt and the completed RA form. Include
the original receipt notating the reason for return on the back.
5. Send it back to us. We do not accept COD deliveries.
6. Send your package via a prepaid, insured, traceable method to the following
Yours Truly Couture
PO Box 58141
Raleigh, NC 27658
Yours Truly Couture is not responsible for lost or damaged returned
7.We process your exchange, or merchandise credit. Once your return is
received, it will be inspected for wear prior to your request being processed.
Once approved, your exchange or merchandise credit will be issued. An email
notification will be sent to you detailing the completion of your request.
Returns are usually processed within 5-10 business days.
PLEASE NOTE: If your returned item does not pass inspection,
it will be deemed ineligible for refund or exchange and we will gladly return
it back to you. A $7 charge will be assessed for reshipping your item.
Picked the wrong color, size, or style? Have no fear, Yours Truly Couture
offers a hassle-free exchange process for all regular priced merchandise. To
process your exchange, simply follow the process to exchange an item using our
Return Instructions within 14 days from your order date. Select the “Exchange”
option on the Return/Exchange Request Form and complete the form entering in
the new item(s) you would like to receive. Once received back to our warehouse,
the item(s) will be inspected for use, wear and tear and providing the item has
been deemed in its original condition, we will gladly process your exchange for
the item(s) specified. If for some reason, the item requested is not in
inventory, we will issue you a merchandise credit towards a future purchase
redeemable for up to 1 year from the issue date. A $7shipping fee will be charged
to ship the exchanged item. Once processed, you will receive an automated email
Exchange Receipt including a summary of the new transaction and the shipping
details of the exchanged items. Please allow up to 7-10 business days for your
exchange request to be processed and shipped.
Not sure about the style you’re looking for? No worries. Yours Truly Couture
can issue you a merchandise credit to be used at a later date. Merchandise
credits are redeemable for up to 90 days and may be used to purchase
merchandise on our website or in our store. Follow our Return Instructions to
process a return. Send back your item unworn and in its original condition and
we will process your merchandise credit for the purchase amount minus the
original shipping and handling charged. Once processed, you will receive an
automated email Return Receipt including a summary of the
item(s) returned, and the details of your merchandise credit endorsed to a new
Yours Truly e-Gift Card. Please allow up to 7-10 business days for processing.
SHIPPING RETURNED ITEMS
Most of Yours Truly Couture come with at least 2 boxes - an outer Shipping Box
(affixed with a mailing label),
and an inner Merchandise Box (Ex. a shoe box) that contains your neatly
packaged item. The Merchandise Box must be returned in its original condition
and is not suitable for shipping on its own. Please be sure to pack the
merchandise box inside of a secured shipping box for the return.
Send all returns to:
Yours Truly Couture
PO Box 58141
Raleigh, NC 27658
We recommend that you retain a tracking number to confirm delivery for your
records. Please be advised that buyers are responsible for return shipping and
handling. We suggest that you securely pack, insure and secure transit tracking
for all returns to prevent lost packages. Yours Truly Couture is not
responsible for lost or damaged returned packages.
RETURN OF CLEARANCE/SALE ITEMS
Fashion is ALWAYS changing and with that in mind, our inventory changes
rapidly. In order to keep you in the newest & hottest trends, we have an
all sales final policy on sale items. Sale Items may not be returned or
WRONG ITEM SHIPPED
If the item you received is not what you originally ordered, please contact us
immediately. Send back the item(s) using the Return/Exchange Request Form, and
upon receipt of the return, we will either reship the correct order OR issue
you a refund per your request.
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Yours Truly Enterprise Services, LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Yours Truly Enterprise Services, LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Yours Truly Enterprise Services, LLC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Yours Truly Enterprise Services, LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Yours Truly Enterprise Services, LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Yours Truly Enterprise Services, LLC product is mistakenly listed at an incorrect price, Yours Truly Enterprise Services, LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Yours Truly Enterprise Services, LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Yours Truly Enterprise Services, LLC shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Yours Truly Enterprise Services, LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Yours Truly Enterprise Services, LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Yours Truly Enterprise Services, LLC.
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Yours Truly Enterprise Services, LLC products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Yours Truly Enterprise Services, LLC products) must be commenced within one (1) year after the claim or cause of action arises. Yours Truly Enterprise Services, LLC's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Yours Truly Enterprise Services, LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Yours Truly Enterprise Services, LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Yours Truly Enterprise Services, LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Yours Truly Enterprise Services, LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Yours Truly Enterprise Services, LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Yours Truly Enterprise Services, LLC in its sole discretion.
You agree to indemnify, defend, and hold harmless Yours Truly Enterprise Services, LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Yours Truly Enterprise Services, LLC may link to sites operated by third parties. However, even if the third party is affiliated with Yours Truly Enterprise Services, LLC, Yours Truly Enterprise Services, LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Yours Truly Enterprise Services, LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Yours Truly Enterprise Services, LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).